After a successful pilot phase and gradual rollout, the "Driver Terminal" is now in regular operation at all German locations of the Nagel-Group. The goal is to make the working day easier for professional drivers and clearance personnel alike, it is said. The focus is on overcoming language barriers, reducing manual activities, minimizing waiting times, and eliminating paperwork. In July, the rollout for all international locations is to take place.
75 Terminals in UseAt the end of 2024, the logistics company gave the starting signal for the new project at the Borgholzhausen
site. Group-wide, 75 terminals are currently in use and form the new digital interface between driver personnel and the location.
The "Driver Terminal" is based on a multilingual, intuitively operable software that enables drivers to independently carry out clearance processes, and aims to reduce waiting times and administrative effort. Michael Lütjann, CIO of the Nagel-Group:
"From a pilot project, a groundbreaking system has quickly developed that redefines our driver clearance across Europe. With the rollout throughout Europe, we are creating a unified solution that not only simplifies our internal processes but also
improves collaboration with our partners."
From Paper Forms to Self-ServiceBefore the introduction of the "Driver Terminal," driver clearance was manual, and truck drivers personally registered at the collection office, had to fill out forms, present identification documents, and wait for manual processing by the staff.
Now, the process is to be fully digital, allowing drivers to independently check in at the terminal and digitally sign transport documents. They then receive information about their clearance via a receipt.
The implementation is reportedly particularly advanced at the pilot site in Borgholzhausen, according to the
logistics company. Clearance in the collection area is now fully handled via the "Driver Terminal." Marta Dauer, head of the collection department at the Borgholzhausen location:
"The terminal supports the team around the clock with clearance. This allows working hours and tasks in the freight forwarding area to be reorganized. Peak times during the holiday season or with high absenteeism can be better managed, and thus waiting times for our drivers are reduced."
By the end of July 2025, the Nagel-Group aims to make the "Driver Terminal" available at all European locations
