The "Driver Terminal" is now in regular operation at all German locations of the Nagel-Group following a successful pilot phase and gradual rollout. The aim is to ease the workday of professional drivers and handling staff alike. The focus is on overcoming language barriers, reducing manual activities, minimizing waiting times, and reducing paperwork. The rollout for all international locations is scheduled for July.
75 Terminals in UseBy the end of 2024, the logistics company had initiated the new project at the Borgholzhausen location. Currently, 75 terminals are in use across
the group, forming the new digital interface between driving personnel and the location.
The "Driver Terminal" is based on a multilingual, user-friendly software that aims to enable driving personnel to independently handle the clearance processes, reduce waiting times, and administrative burden. Michael Lütjann, CIO of the Nagel-Group:
“A pilot project quickly became a pioneering system that redefines our driver clearance throughout Europe. With the rollout across Europe, we are creating a unified solution that not only simplifies our internal processes but also improves collaboration with our partners.”
From Paper Form
to Self-ServiceBefore the introduction of the "Driver Terminal," driver clearance was manual, and truck drivers had to personally register at the groupage exit office, fill out forms, present identification documents, and wait for manual processing by the staff.
Now, the process is intended to be fully digital, allowing drivers to independently check in at the terminal and digitally sign transport documents. They then receive information about their clearance via a receipt.
The implementation is reportedly already highly advanced at the pilot location in Borgholzhausen, according to the logistics company. Clearance
in the groupage area is now fully carried out via the “Driver Terminal.” Marta Dauer, head of the groupage exit department at the Borgholzhausen location:
“The terminal supports the team around the clock with clearance. This allows working hours and tasks in the forwarding area to be reorganized. Peak times during the holiday season or high absentee rates can be better managed, thereby reducing waiting times for our drivers.”
By the end of July 2025, Nagel-Group plans to make the "Driver Terminal" available at all of the company's European locations.
